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NEWKEY

Warranty

Every NEWKEY device comes with a comprehensive 2-year warranty covering manufacturing defects, LED module failure, and battery charging defects. Your investment is protected.

WHAT'S COVERED

Coverage Overview

Covered by Warranty

  • LED module failure or degradation
  • Battery charging defects
  • Controller / timer malfunction
  • Power adapter failure
  • Silicone seal degradation
  • Manufacturing defects in materials

Not Covered

  • Damage from misuse or improper care
  • Cosmetic wear and scratches
  • Unauthorized modifications or repairs
  • Water damage from submersion
  • Normal battery capacity degradation
  • Damage from third-party accessories
REGISTER YOUR DEVICE

Register Your Warranty

Register your device for faster support, exclusive replacement discounts, and extended coverage benefits.

From your order confirmation email. Bought on Amazon? Use the order number from your Amazon account — it looks the same.

Printed on the warranty card in your box. Scanning the card's QR code fills this in automatically.

Bought on Amazon? That's fine — register with your Amazon order number and our team will confirm it.

FREQUENTLY ASKED

Warranty FAQ

Every NEWKEY device comes with a comprehensive 2-year warranty starting from the date of purchase. This covers manufacturing defects, LED module failure, and battery charging defects. Extended warranty options are available at checkout.

GET IN TOUCH

Need Help?

Our support team is available 7 days a week to assist with warranty claims, returns, and any product questions.

Warranty Support

warranty@inewkey.com

Response within 24 hours

General Inquiries

info@inewkey.com

For product and order questions